Support
Need help? We are here for you. Please reach out to us using one of the methods below.
⚠ Safety Note: MatchPly support is not an emergency medical or safety service. If you are experiencing a medical emergency or face an immediate safety threat, please dial 911 immediately.
Contact Us
Email Support
support@matchply.com
We typically respond within 24-48 hours.
Frequently Asked Questions
How do I create a match?
Go to the home screen and tap the "+" button. Select your sport, set the date and time, and invite opponents.
How do I join a team?
Search for teams in your area through the Teams section, or accept an invitation from a team captain.
How do I reset my password?
Go to Settings, then tap "Change Password". You will receive a verification email to complete the process.
How do I report a user?
Visit the user's profile and tap the report button, or contact us directly at support@matchply.com with details of the issue. Safety and misconduct reports are prioritized. All reports are strictly confidential and reviewed by our moderation team within 24 hours.
How do I delete my account?
Visit our Delete Account page for instructions on permanently removing your account.
How do I request a refund?
For any billing or refund inquiries, please email us at support@matchply.com with your account details and transaction information. We will review your request and respond within 48 hours.
Report a Bug
Found a bug or technical issue? Please email us at support@matchply.com with:
- Description of the issue
- Steps to reproduce
- Your device model and OS version
- Screenshots if possible